Who We Are
NFCC values individual privacy and we want to give our website visitors, clients, donors and volunteers the opportunity to know what information we collect about them through our website and how they can limit or restrict the use of personally identifiable information beyond the purposes for which they first provided it. At all times, however, NFCC reserves the right to disclose information where required by law or to comply with our contracts or valid legal process (such as a search warrant, subpoena or court order), to protect NFCC’s rights or property, including without limitation in the event of a transfer of control of NFCC or substantially all of its assets, or during emergencies when safety is at risk.
Data We Collect and How We Use It
Personally Identifiable Information
We collect your email address if you communicate with us by email, as well as other information that you might supply voluntarily on our website, such as client, volunteer or donor information. We may use the information you provide to respond to an email or other inquiry or request, to help improve our website and our services, to customize your experience at our website, or to send updates or notices about our organization and the services we offer that we think may be of interest to you. We may also combine this information with other generally or publicly available information to help us identify visitors’ preferences or interests. We may provide information that identifies you to companies that assist us in these activities, such as helping us fulfill your request for a service or information.
We will share personally identifiable information with third parties when (i) the person submitting the information authorizes us to share it, (ii) the third-party is performing a function on behalf of NFCC that is directly related to the operation of the Site or to a service or information provided on the Site, and access to such information is necessary to the performance of such function or to the provision of such services or information being provided, or (iii) we are required to by law to do so.
If you donate money through our site, we will also ask for your credit card number or other account number you wish to be charged, along with related information required to process your donation. We do not share your credit card or other account information with third parties unless you authorize us to do so or if it is necessary to fulfill our responsibilities, including, but not limited to, delivering information to you about your donation. We process your credit card information through a third party service provider that uses typical industry standards to secure it, but we are not responsible for their use of your credit card information, except as may be required by law. Please contact us if you have questions about our use of your credit card information or our third party service provider.
If you indicate that you desire your donation to be “in honor of” or “in memory of” a person, then we will not publish that person’s name in connection with your donation without your permission. In such a case, you represent that you have obtained the permission for such publication from such person or their representatives.
Cookies & Computer-Related Information
A cookie is an alphanumeric identifier, which we transfer to your computer via your web browser and store on your computer’s hard drive. NFCC uses “cookies” on our website to improve the user experience, to keep track of movement of an individual user from one screen to another, and to obtain statistical information about the way visitors use our site. This information may be used by our staff to detect and resolve website problems and to assist with customer support. We do not collect any personally identifiable information about site visitors in this process. On most web browsers you will find a “help” section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie, and how to turn cookies off. Our web server automatically collects information from your computer and navigation patterns when you visit our site, including your Internet Protocol (IP) address, the computer’s operating system, the type of browser you use, and the specific web pages visited during your connection. We may also track data such as the total number of visits to our website and the number of visitors to each page of our website.
We may use this information, in aggregate form, for system maintenance and to better understand how our visitors use our site and services so that we can make them better. NFCC may also share statistical or demographic information in aggregate form with third parties for marketing or research purposes. This aggregate data will not contain any information that personally identifies you.
In order to make the email we send you more helpful and relevant to your interests, we receive and store certain types of information. For instance, if your computer supports this functionality, we may receive a confirmation when you open an email we send you. We may also receive a confirmation when you follow a hyperlink from one of our email messages to our website. If you want to stop receiving email from us, simply hit reply and type “unsubscribe” in the subject field or contact us by email at: firstname.lastname@example.org.
How You Can Control and Update Data About You, and Opt Out of Participating
We want to be sure that we keep only the most accurate and up-to-date information about you in our records. Therefore, whenever you believe that your contact information needs to be updated, you can email us at email@example.com to correct or update your contact information.
*You may choose at any time to remove your contact information from the lists we use internally to send general communications, notices or updates and elect not to receive correspondence from us by emailing at* firstname.lastname@example.org <mailto:email@example.com>.</mailto:firstname.lastname@example.org>
*Except as may otherwise be provided in separate agreements between you and NFCC, or as may be required by law or our third party services providers, including credit card processing providers, users may request that NFCC refrain from disclosing to third parties the data we collect through our website by contacting NFCC at* email@example.com.
Other Internet sites you visit – including those linked from the NFCC website – may have their own privacy policies or no policy at all. Other websites might use personal information differently than our policy permits. We strongly encourage you to review the privacy policies of any site before providing any personal information to its owner.
*Data Integrity and Security*
We use technology and internal procedures to keep any information you provide as secure as possible. We also have in place privacy protection controls designed to ensure that personal data is protected from unauthorized access or disclosure. All NFCC employees and volunteers must abide by NFCC’s Privacy and Confidentiality Policies. Only authorized employees and volunteers are permitted to have access to personally identifiable data about website visitors, and that access is limited to what is reasonably needed to perform an employee’s responsibilities, such as providing updates or notices or customer service. Employees or volunteers who violate our confidentiality or privacy policies are subject to disciplinary action, up to and including termination.
*Revised by the Board Action April 23, 2014
Did You Know:
90%+ of individuals that receive financial assistance remain stably housed for 3+ months.